Claim Procedure

Return Material Authorization Procedure
For warranty claims & failure analysis

1. Registration

• Collect and secure defective products, you wish to submit for warranty claim and/or failure analysis.
• Go to "Submit a Claim" on this web site and fill out and submit the RMA Form.
• You will receive a mail that confirms your submission

2. Authorization

• Pascal pre-evaluates the warranty claim, based on RMA form.
• Wait for Pascal to confirm claim acceptance by email.
• Note: Authorization and pre-evaluation can take up to five (5) days.

3. Return Product

• Pack and ship all products in original or similar packaging.
• Mark shipment according to authorization email.
• Note: You are responsible for transport and delivery of returned items to Pascal.
• Note: Once received products will become property of Pascal A/S.

4. Claim Process

• Pascal will start warranty determination process upon receipt of products.
• Normal process: Warranty will be processed immediately, within five (5) days.
• Note: At Pascals discretion, advanced analysis might be required, expect up to five (5) weeks. 

5. Resolution

• At Pascals discretion, all accepted warranty claims are closed by either replacement, repair or refund by credit nota.
• All returned products are used for continuous improvements to existing and new products.
  Thank you for helping us improve our products.
  
• Note: You will not receive 8D or similar individual failure reports on the returned product
  

How to mark your return shipment:

YYYY.MM.DD
Pascal A/S
Ellekaer 6
DK-2730 Herlev – Denmark
Att. Product Claims